JC
Justin C
1 reviews | Active since Oct 2023
18 Oct 2023, 22:04
Cancellation Fee. Unauthorized Debit Orders
On the 22nd of May I was quoted a price of R3507.24 as the cancellation fee. On the 23rd of May (the next day) I paid the full amount and I was sent an email stating that my balance due is R0.00. In August (3 months later) I got an email stating I owe R528.09 out of the blue. I called multiple times and every time the agents said they would get back to me and never did. The money was eventually debited from my account with no explanation. One agent last month eventually said that they made a mistake and I owed 200 and some change (idk why) but to this day have not received my partial refund either. Terrible after sales service
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
19 Oct 2023, 11:13Good Day Justin Crowie ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Accounts Department to assist with the inquiry submitted.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Accounts Department to assist with the inquiry submitted.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Oct 2023, 11:13
Official
Good Day Justin Crowie ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Accounts Department to assist with the inquiry submitted.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Accounts Department to assist with the inquiry submitted.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
20 Oct 2023, 08:16 Good Day Justin Crowie ,
We confirm that our Account Consultant has been in contact with you and assisted with passing credits on the account.
The matter has been escalated to Finance Department for approval in order to update the status on the account.
Regards,
Customer Care Department
***
We confirm that our Account Consultant has been in contact with you and assisted with passing credits on the account.
The matter has been escalated to Finance Department for approval in order to update the status on the account.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Oct 2023, 08:16
Official
Good Day Justin Crowie ,
We confirm that our Account Consultant has been in contact with you and assisted with passing credits on the account.
The matter has been escalated to Finance Department for approval in order to update the status on the account.
Regards,
Customer Care Department
***
We confirm that our Account Consultant has been in contact with you and assisted with passing credits on the account.
The matter has been escalated to Finance Department for approval in order to update the status on the account.
Regards,
Customer Care Department
***