Cancellation did not take place

I am irritated with the service of mix telematics africa or non-service thereof,<br> <br> I called a lady last week on the 28/04/2015 to find out how I would go about cancelling my BEAMIE services completely, to which she rep**** I need to send an email to [Email Removed] with the following information: Name, ID, Cellphone number, Vehicle registration and make and model of the car.<br> <br> I then typed the email up and sent it at 11h54 on the 28/04/2015. I stated I wanted the services to be cancelled with immediate effect. After doing this I viewed my bank statements and they haven't cancelled my services and I was billed again. I also have received no correspondence from them what so ever. <br> <br> Mix Telematics Africa must realise that without customers they wouldn't be here big or small customers deserve to be treated properly and equally.