Cancellation did not take place

Hi <br> <br> I signed up with your company in January 2014, for vehicle tracking services.(Beame)<br> they were supposed to deducted my monthly premium at the beginning of February 2014 as per the agreement. and they started debited in December 2014 that's after 11 months.I stopped them from debiting my account in February 2015 . I called the call center the consultants in the call centers does not even know how to assist clients. Very bad service so far.<br> <br> In March 2015 one of the agent called me then i explained everything to him then he sent sms which as an email address where i need to send my cancellation letter i did that more then 5 emails , but there was no respond. In May they sent me to the collections team (Eurowe Collections and Consulting CC). Spoke to my bank and there was no deductions from February 2014 still November 2014.<br> <br> I need to know why you did not process the debit order correctly? Why do I now have to be inconvenienced <br> <br> <br> <br> <br> <br>