LS
Lizzy S
1 reviews | Active since Oct 2017
24 Jul 2020, 18:29
CANCELLATION A HASSLE AND BAD SERVICE
The worst tracking company i have ever came across and believe you me i will never buy a car which has this tracking device already installed.I have never received my certificate,deductions started when i even forgot that my car has a tracking device.I have been calling and sending emails regarding my cancellation but nothing is happening,they keep sending me smses that i owe them R700 and for what i do not know.
Helpful (0)
Replies (7)0
Replies (7)
Matrix Vehicle Tracking's replyOfficial
27 Jul 2020, 08:29Good Day Lizzy S
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply27 Jul 2020, 08:29
Official
Good Day Lizzy S
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
27 Jul 2020, 13:25Good Day Lizzy S
Our Cancellations Department has been trying to get a hold of you.
A cancellation has been processed and confirmation of cancellation has been emailed to you.
Regards,
Kaya Payi
Customer Care Department
***
Our Cancellations Department has been trying to get a hold of you.
A cancellation has been processed and confirmation of cancellation has been emailed to you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply27 Jul 2020, 13:25
Official
Good Day Lizzy S
Our Cancellations Department has been trying to get a hold of you.
A cancellation has been processed and confirmation of cancellation has been emailed to you.
Regards,
Kaya Payi
Customer Care Department
***
Our Cancellations Department has been trying to get a hold of you.
A cancellation has been processed and confirmation of cancellation has been emailed to you.
Regards,
Kaya Payi
Customer Care Department
***
LS
Lizzy S's updateReviewer Update
31 Jul 2020, 05:57woke up to 3 installments being deducted from my account, I thought you said it was cancelled?I thought you said a cancellation letter will be sent to me ?which was never done so as usual. Please..please..please cancel this thing I want nothing to do with your company anymore. I installed tracker and when I asked the guy who installed it about any other tracking device on my car he couldn't find anything. I called the sales consultant who sold me the car and he said because the was no successful payment, your tracker was never active(my jaw nearly fell).So that's how you guys trap us?for things that never existed?I wish I could talk with you guys today and get this over and done with because I can't stand this anymore. I promise myself I would never ever purchase a car that comes with your tracking device. Use this alternative number ***(husband's number)so we can close this thing off today.
LS
Lizzy S's update31 Jul 2020, 05:57
Reviewer Update
woke up to 3 installments being deducted from my account, I thought you said it was cancelled?I thought you said a cancellation letter will be sent to me ?which was never done so as usual. Please..please..please cancel this thing I want nothing to do with your company anymore. I installed tracker and when I asked the guy who installed it about any other tracking device on my car he couldn't find anything. I called the sales consultant who sold me the car and he said because the was no successful payment, your tracker was never active(my jaw nearly fell).So that's how you guys trap us?for things that never existed?I wish I could talk with you guys today and get this over and done with because I can't stand this anymore. I promise myself I would never ever purchase a car that comes with your tracking device. Use this alternative number ***(husband's number)so we can close this thing off today.
Matrix Vehicle Tracking's replyOfficial
31 Jul 2020, 11:11Good Day Lizzy S
We have been trying to get a hold of you by phone and email with no luck on both.
We are unable to see your husband's number as hellopeter hides it.Your account has been cancelled but there are outstanding amounts on your account.For assistance please provide us with a time we can call you and you will be available.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get a hold of you by phone and email with no luck on both.
We are unable to see your husband's number as hellopeter hides it.Your account has been cancelled but there are outstanding amounts on your account.For assistance please provide us with a time we can call you and you will be available.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply31 Jul 2020, 11:11
Official
Good Day Lizzy S
We have been trying to get a hold of you by phone and email with no luck on both.
We are unable to see your husband's number as hellopeter hides it.Your account has been cancelled but there are outstanding amounts on your account.For assistance please provide us with a time we can call you and you will be available.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get a hold of you by phone and email with no luck on both.
We are unable to see your husband's number as hellopeter hides it.Your account has been cancelled but there are outstanding amounts on your account.For assistance please provide us with a time we can call you and you will be available.
Regards,
Kaya Payi
Customer Care Department
***
LS
Lizzy S's updateReviewer Update
05 Aug 2020, 04:38Give me a call today I'll be available from 7:30 to get this nightmare over and done with
LS
Lizzy S's update05 Aug 2020, 04:38
Reviewer Update
Give me a call today I'll be available from 7:30 to get this nightmare over and done with
LS
Lizzy S's updateReviewer Update
29 Jan 2021, 17:07Ok after all this time and when I was told I was billed for something that was not active on my car I'm now getting messages from your lawyers saying I should pay,for what ?the debit order has stopped after I spoke to your consultant who confirmed that I was wrongfully billed for nothing, now this?please clear my name
LS
Lizzy S's update29 Jan 2021, 17:07
Reviewer Update
Ok after all this time and when I was told I was billed for something that was not active on my car I'm now getting messages from your lawyers saying I should pay,for what ?the debit order has stopped after I spoke to your consultant who confirmed that I was wrongfully billed for nothing, now this?please clear my name
Matrix Vehicle Tracking's replyOfficial
30 Jan 2021, 08:34Good Day Lizzy S
We have been trying to get a hold of you.
Please provide us with an appropriate time to contact you.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get a hold of you.
Please provide us with an appropriate time to contact you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply30 Jan 2021, 08:34
Official
Good Day Lizzy S
We have been trying to get a hold of you.
Please provide us with an appropriate time to contact you.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get a hold of you.
Please provide us with an appropriate time to contact you.
Regards,
Kaya Payi
Customer Care Department
***