BK
Bongiwe K

1 reviews | Active since Dec 2020

11 Aug 2025, 09:52

Cancellation

Good day I'm having trouble of canceling my contract with Matrix (Beame). 02 July 2025 I want called by one of their consultant ( Ayanda Thembani) asking me that do I want to renew my contract, since it will expire at the end of the month 31 July 2025. I said no thank you. Last week I got an email of my invoice for August 2025 to be paid. So I send them an email saying my contract has ended in July, why should I pay again. On the 08 August 2025 I got an email telling me now contract is ending in 08/09/2025. I don't understand why my date has been change. This is **** and ***** too. They say if I want to cancel now I need pay a settlement fee. Why should I pay settlement fee when my contract ended in 31 July 2025. Please help me. I don't have money to pay the settlement fee. Bongiwe Khanyile Account number: ***9

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply11 Aug 2025, 10:02
Official
Good Day Bongiwe Khanyile,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply11 Aug 2025, 12:44
Official
Good Day Bongiwe Khanyile,

Thank you for your submission.

This is confirmation that you have been contacted, an email confirmation has been sent addressing the above matter as per your request.

Regards,
Customer Care Department
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