Cancellation

<p>i had a contract with you, i cancelled it in June 2016. called your call centre agents and asked what my settlement will be, I was told there won't be any amount that I need to pay. Now since November 2016 I have been getting messages from your attorney's to pay a settlement amount. I have asked for the telephone recordings of the time I cancelled the account, I was told they will retrieve and I'll be informed to come and listen to the recordings. I am still waiting to be contacted to come listen to the tapes, however I am still getting messages from your Attorney's. So is it quicker to send Attorney's than to get the recordings from your archives? If you don't sort this thing out I will engage lawyers and let them handle it, maybe they will be able to get the recordings from you guys.</p>