MR
Moira R
1 reviews | Active since Jul 2020
20 May 2022, 19:59
Canceling my subscription
I served my three year contact, never skipped a payment! A consultant phoned me, asking if I would like to renew. I said no, because I was never happy with their service. Bad service! Nonetheless, told to send an email to cancel. Which doesn't make sense, because it is a recorded line. Plus I did service my three years agreement, the contract should just end. I sent the mail to cancelation department. Which was three months ago. And they still debiting my account. Yet I was told, TAT is 20 days.
So how many more emails and phone calls do I need to make, for you guys to stop debiting my account!!!
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
23 May 2022, 08:59Good day Moira V
Apologies for the delay response.
Thank you for taking our call and giving us the opportunity to assist with your query.
Cancellation was processed and confirmation was resent as requested.
Assuring you of our best intention at all times.
Regards
Customer Care Department
***
Apologies for the delay response.
Thank you for taking our call and giving us the opportunity to assist with your query.
Cancellation was processed and confirmation was resent as requested.
Assuring you of our best intention at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply23 May 2022, 08:59
Official
Good day Moira V
Apologies for the delay response.
Thank you for taking our call and giving us the opportunity to assist with your query.
Cancellation was processed and confirmation was resent as requested.
Assuring you of our best intention at all times.
Regards
Customer Care Department
***
Apologies for the delay response.
Thank you for taking our call and giving us the opportunity to assist with your query.
Cancellation was processed and confirmation was resent as requested.
Assuring you of our best intention at all times.
Regards
Customer Care Department
***