Cancelation that I did jot agree to it.

Toda i needed tow truck service as part of 1 of my benefits, I called the call centre for assistance and the agent I spoke with advised that I had or my subscription was canceled and told her I didn't cancel and subscription. I also advised her that I received and email from their cancelation department and rep**** on the 8th of October informing them that I didn't cancel,she also confirmed that she saw the mail I sent and, she's sending an email to cancelation department and will come back to me, and that was 14:05. I'm still waiting for feedback. If it was canceled why was I not charged the cancelation fee??