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Arun N
1 reviews | Active since Feb 2021
30 Sept 2022, 16:42
Cancelation is a nightmare!
I sold my car and I’ve been trying to cancel my account with Mix Telematics for months now. Absolutely frustrating experience!! They’ve given me about 3 case numbers and nothing has been done. Every month I have to keep reversing the debit order. Extremely frustrated!
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
03 Oct 2022, 08:50Good day Arun N,
Kindly note that our agents have tried contacting you to no avail.
Detailed communication has been sent to you via e-mail. Your cancellation has been processed with August 2022 as notice period and a credit note has been prepared for the incorrect billing of September 2022.
Assuring you of our best intentions at all times,
Customer Care Department
***
Kindly note that our agents have tried contacting you to no avail.
Detailed communication has been sent to you via e-mail. Your cancellation has been processed with August 2022 as notice period and a credit note has been prepared for the incorrect billing of September 2022.
Assuring you of our best intentions at all times,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Oct 2022, 08:50
Official
Good day Arun N,
Kindly note that our agents have tried contacting you to no avail.
Detailed communication has been sent to you via e-mail. Your cancellation has been processed with August 2022 as notice period and a credit note has been prepared for the incorrect billing of September 2022.
Assuring you of our best intentions at all times,
Customer Care Department
***
Kindly note that our agents have tried contacting you to no avail.
Detailed communication has been sent to you via e-mail. Your cancellation has been processed with August 2022 as notice period and a credit note has been prepared for the incorrect billing of September 2022.
Assuring you of our best intentions at all times,
Customer Care Department
***
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Arun N's updateReviewer Update
04 Oct 2022, 15:11I’ve checked my email again and again and I don’t see anything from you that says it was canceled.
As for calling, I’m not in the country and so you wouldn’t have been able to reach me by phone. I don’t understand why this couldn’t just be handled by email?
In any case, if you’re saying that the credit note has been issued, I’ll wait to see that. Thanks
As for calling, I’m not in the country and so you wouldn’t have been able to reach me by phone. I don’t understand why this couldn’t just be handled by email?
In any case, if you’re saying that the credit note has been issued, I’ll wait to see that. Thanks
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Arun N's update04 Oct 2022, 15:11
Reviewer Update
I’ve checked my email again and again and I don’t see anything from you that says it was canceled.
As for calling, I’m not in the country and so you wouldn’t have been able to reach me by phone. I don’t understand why this couldn’t just be handled by email?
In any case, if you’re saying that the credit note has been issued, I’ll wait to see that. Thanks
As for calling, I’m not in the country and so you wouldn’t have been able to reach me by phone. I don’t understand why this couldn’t just be handled by email?
In any case, if you’re saying that the credit note has been issued, I’ll wait to see that. Thanks
AN
Arun N's updateReviewer Update
19 Oct 2022, 00:45Mix Telematics has finally stopped the debit order. Didn’t see any credit notes but I was able to reverse the debit order through Standard bank.
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Arun N's update19 Oct 2022, 00:45
Reviewer Update
Mix Telematics has finally stopped the debit order. Didn’t see any credit notes but I was able to reverse the debit order through Standard bank.