SR
Sam R
1 reviews | Active since Jun 2019
01 Jun 2019, 06:13
Cancelation Hassles
Where do I start. Incompetence, no customer care relationship. I cancelled my Beame and received a cancelation e-mail from them. I settled the outstanding amount in full after asking them what the total was. Guess what? They debit my account again!!! I will not recommend Telematix SA to any individual. They are just there to latch on to your bank account and never once in 6 years did they once test my vehicle tracking device. Stay away from Telematics SA
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
03 Jun 2019, 08:04Good Day Sam R
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply03 Jun 2019, 08:04
Official
Good Day Sam R
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
03 Jun 2019, 08:43Good Day Sam R
Thank you for allowing us the opportunity to speak to you in regards to your account query.
We confirm that your cancellation request was processed and confirmation thereof was emailed to you.
As per our telephone conversation earlier today, the account will be closed once we have received the proof of payment to settle the account.
Regards
Noluthando Mabaso
Customer Care Department
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Thank you for allowing us the opportunity to speak to you in regards to your account query.
We confirm that your cancellation request was processed and confirmation thereof was emailed to you.
As per our telephone conversation earlier today, the account will be closed once we have received the proof of payment to settle the account.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Jun 2019, 08:43
Official
Good Day Sam R
Thank you for allowing us the opportunity to speak to you in regards to your account query.
We confirm that your cancellation request was processed and confirmation thereof was emailed to you.
As per our telephone conversation earlier today, the account will be closed once we have received the proof of payment to settle the account.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your account query.
We confirm that your cancellation request was processed and confirmation thereof was emailed to you.
As per our telephone conversation earlier today, the account will be closed once we have received the proof of payment to settle the account.
Regards
Noluthando Mabaso
Customer Care Department
***