1 reviews | Active since Jun 2009
CANCEL BEAMME SUBSCRIPTION
Good Day
I have been asking for months to have my Beam Me account cancelled. I continuously receive emails demanding backdated amounts for something that was not my fault. Why has this account NOT been CANCELLED AS YET You are collecting money from an account yet you cannot provide a proper service. I asked the amount to be debited from my account on the 1st of April, I received email confirmation that this will be done. It was NEVER actioned and now you sending back dated bills for a mess up that was not mine. I’ve given your team ample time to get back to me with this and to date nothing has been done to my satisfaction. Your consultant sends me this instead of resolving the complaint, once again making it seem like I am at fault. I want confirmation that this has been cancelled!!!
"Please advised when we can debit for the arrears once the account is up to date then we can run the debit order on the 20th of the month."
You really have some nerve. Please send me confirmation immediately of the cancellation!!!
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for allowing us the opportunity to investigate your query.
Kindly note that your cancellation request has been processed and confirmation thereof has been emailed to you.
As discussed with our Credit Control Department we confirm that you are still liable for the outstanding balance on your account and the account will be closed once the payment has been received.
Regards
Noluthando Mabaso
Customer Care Department
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Thank you for allowing us the opportunity to investigate your query.
Kindly note that your cancellation request has been processed and confirmation thereof has been emailed to you.
As discussed with our Credit Control Department we confirm that you are still liable for the outstanding balance on your account and the account will be closed once the payment has been received.
Regards
Noluthando Mabaso
Customer Care Department
***