MvdL
Morne van der Linde
1 reviews | Active since Mar 2014
21 Apr 2015, 14:49
Cancel beame tracking device
Good Day<br> I had a Beame installed in my vehicle in March 2014.<br> I sold my vehicle and bought another vehicle now mix telematics refuse to cancel my contract, how can I pay for something I don't use or don't have anymore I asked them if I can transfer my beame to my new vehicle they also refused, so I told them in that case I will stop my debit order with my bank now they threaten to black list me.<br> Please assist me in this matter<br> kind regards Morne van der Linde
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Matrix Vehicle Tracking's replyOfficial
21 Apr 2015, 15:44Hello mvdlin,
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to the telephone conversation between yourself and I that your cancellation request is being processed as soon as we get proof of payment for your settlement, the contract will be cancelled. Arrangements for new Beam unit will be finalized by me.
I will remain in contact with you in order to ensure your satisfaction.
Should you have any queries fell free to contact me direct, my number is ***.
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to the telephone conversation between yourself and I that your cancellation request is being processed as soon as we get proof of payment for your settlement, the contract will be cancelled. Arrangements for new Beam unit will be finalized by me.
I will remain in contact with you in order to ensure your satisfaction.
Should you have any queries fell free to contact me direct, my number is ***.
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
Matrix Vehicle Tracking's reply21 Apr 2015, 15:44
Official
Hello mvdlin,
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to the telephone conversation between yourself and I that your cancellation request is being processed as soon as we get proof of payment for your settlement, the contract will be cancelled. Arrangements for new Beam unit will be finalized by me.
I will remain in contact with you in order to ensure your satisfaction.
Should you have any queries fell free to contact me direct, my number is ***.
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to the telephone conversation between yourself and I that your cancellation request is being processed as soon as we get proof of payment for your settlement, the contract will be cancelled. Arrangements for new Beam unit will be finalized by me.
I will remain in contact with you in order to ensure your satisfaction.
Should you have any queries fell free to contact me direct, my number is ***.
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za