RL
Rene L

1 reviews | Active since Feb 2014

05 Jun 2017, 14:08

Can't process a simple request

<p>At the end of March I bought a new car and called Beame to please cancel tracking device on my old car. They had requested me to send through a cancellation request, which I have done, but I am still being billed for a car in do not have. I have tried to call numerous times but I was kept on hold for in excess of 15 minutes. I do not rlget any response via email either. I would like to be refunded for 2 months!!! If someone can please just attend to my query. I do not see why I should waste my money and energy for a simple cancellation request </p>

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply05 Jun 2017, 14:38
Official

Dear NeykieLee

Thank you for bringing this matter to our attention and for allowing me the opportunity to Investigate.

Please again accept our sincere apologies for any inconvenience caused.

I refer to your telephonic discussion with our Customer Retentions Department and confirm that your concerns have been addressed.

Please do not hesitate to contact me should you require any assistance.

Kind regards

Albert Griffith

Customer Care

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