1 reviews | Active since Jan 2017
Call Centre / Online Chat can't answer my question
<p>I tried the Call Centre and their online Chat Room ... More than an hour later and my question is still not answered</p> <p>I received an SMS saying that because of the ICASA 10 Digit Migration, my tracking unit is no longer compatible</p> <p>Now my service is compromised</p> <p> </p> <p>Still in the dark in terms of what to do</p> <p> </p> <p>Poor poor service from Matrix</p>
We thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
We sincerely apologise for your experience and assure that this incident does not reflect our overall service levels.
I refer to your discussion with our Customer Retentions Department and confirm that your query have been resolved.
Kind regards
Thato Mashimbye
Customer Care Supervisor
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We thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
We sincerely apologise for your experience and assure that this incident does not reflect our overall service levels.
I refer to your discussion with our Customer Retentions Department and confirm that your query have been resolved.
Kind regards
Thato Mashimbye
Customer Care Supervisor
***