AA
Anono A
1 reviews | Active since Feb 2016
26 Aug 2026, 04:05
***** BY MATRIX VEHICLE TRACKING
I have cancelled my subscription with this company after extremely poor service and them not being able to provide answers to why I was not advised that my tracker was unserviceable. They have the audacity to still debit my account when I am no longer a client and have being paid for no service from them at all. I demand a refund on my Account immediately and written proof that my debit order has been stopped. I am in the process already of taking them to the Ombudsman
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
26 Aug 2026, 08:38Good Day Sharen Pillay.
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Aug 2026, 08:38
Official
Good Day Sharen Pillay.
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
AA
Anono A's updateReviewer Update
27 Aug 2026, 16:50Still have not been contacted by this company regarding my Debits. When I called them as they did not respond I was told that they are not debiting my Account. Then they want to know who I cancelled with, when I even have a Cancellation email. Then they eventually said the person dealing with this type of issue is going home and will deal with it the next day.
AA
Anono A's update27 Aug 2026, 16:50
Reviewer Update
Still have not been contacted by this company regarding my Debits. When I called them as they did not respond I was told that they are not debiting my Account. Then they want to know who I cancelled with, when I even have a Cancellation email. Then they eventually said the person dealing with this type of issue is going home and will deal with it the next day.
Matrix Vehicle Tracking's replyOfficial
31 Aug 2026, 08:26Good Day, Ms. Sharen Pillay,
Thank you for your reply.
We have sent an email advising you on the above matter. Kindly liaise with the relevant parties to finalize the cancellation process.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Customer Care Department
***
Thank you for your reply.
We have sent an email advising you on the above matter. Kindly liaise with the relevant parties to finalize the cancellation process.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply31 Aug 2026, 08:26
Official
Good Day, Ms. Sharen Pillay,
Thank you for your reply.
We have sent an email advising you on the above matter. Kindly liaise with the relevant parties to finalize the cancellation process.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Customer Care Department
***
Thank you for your reply.
We have sent an email advising you on the above matter. Kindly liaise with the relevant parties to finalize the cancellation process.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Customer Care Department
***