YVDM
Yolandi Van Der Merwe

1 reviews | Active since Mar 2015

12 Feb 2020, 14:02

Bunch of Idiotiic *********.

My dad traded in his vehicle, Matrix technician came to the dealership to remove Beeme from one vehicle to the new vehicle. They confirmed that the previous vehicle will only be de-activated and a new tracker system be installed in the new vehicle. No mention of forms for cancellation, nothing. Two years later it came to my fathers attention that he is paying Beeme services for both vehicles still! So after paying for 2 years for a car that he did not even have anymore, they want to take legal action against him for R160.00. Countless calls later and, surprise, surprise, they do not record their calls. They cannot trace any telephonic cancellation. It should have been done via email.... I phoned this morning, spoke to accounts, who said I must phone cancellations, spoke to cancellations, who said I must phone accounts. I got cut of 3 times, being transferred from pillar to post. All this **** for R160.00 rand Really????? Bunch of idiotic *********.

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Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply12 Feb 2020, 17:25
Official
Good Day Yolandi M

Thank you for taking my call.

Kindly be advised that your query has been escalated to our Credit Control Department and they will revert back to you by email.

Regards,
Kaya Payi
Customer Care Department
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YVDM
Yolandi Van Der Merwe's update11 Mar 2020, 17:59
Reviewer Update
Good day Kaya,

Thank you for your call a month ago.

HOWEVER..... I am still waiting for ANYONE to contact me or my Dad.

My dad has received threatening emails again, so obviously nothing has been done to this situation.

I do not think that I actually expected this issue to resolved at all.

Yolandi
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply11 Mar 2020, 18:41
Official
Good Day Yolandi M

I have just confirmed with the Credit Control Department and the account has been cleared and closed.

Please accept our apologies for the inconvenience caused.

Regards,
Kaya Payi
Customer Care Department
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