***********, Bullying Beam-e
On the 21 January 2023 I was involved in a near death car spike accident on the R21. To cut the long story short, the car was written off and I've swiftly informed Beam-e via *** and they've in turn demanded I pay them R302 in March 14 2023 in order for them to cancel the contract I was forced to cancel because I no longer had the car. We'll I disputed this with their *********** call centre agents for months as their Managers or team leaders are always in some meetings or training of sort, always.
Months later, they've listed me in ITC for being in arrears with the account I've requested them to close as I no longer had the vehicle.
Last month another *********** agent of theirs calls me and informed me to pay R74 and the account will be closed! I did pay it cause I wanted the Beam-e horror to stop Kante it turns out she just wanted a PTP for herself for the month nothing else!
I have sent them an email requesting that the should close the account on the basis of force majeure.
Today I call them again and I was sent through out their various departments and spoke to a lady by the name of Mpho Asante who took my account details:***8 to the "Manager" and put me back to the automated voice machine which ended up dropping the call itself.
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards Customer Care Department
***
I am not sure which Isaai are you referencing in your response. I have specifically informed you that this is above your pay grade and requires management intervention and that was the understaing that we ended the conversation at. I am therefore appalled by the lies you are spewing on this platform to make yourself look good!
To refresh your memory, a manager/team leader supposed to look and resolve this query, not come agent/consultant!
I am not sure which Isaai are you referencing in your response. I have specifically informed you that this is above your pay grade and requires management intervention and that was the understaing that we ended the conversation at. I am therefore appalled by the lies you are spewing on this platform to make yourself look good!
To refresh your memory, a manager/team leader supposed to look and resolve this query, not come agent/consultant!