Brits Auto Radio - an insulting tool in the hand of Matrix Telematics

I should have read reviews on HelloPeter before I went to install Matrix device onto my car. I should not have. If my contract expires then no more, Matrix. So Matrix sends me to Brits Auto Radio for instalment. On arrival, I handed over my car keys to this guy with beards - keys were NOT sanitized (this sanitization part is important to the point I am making). They do have sanitizer next to the door (inside reception office) - but on my entry none of the two (the lady and the guy with beards) reminded me to sanitize. After handing over the car keys I request to use the rest-rooms (toilets). This guy with beards, gives me direction to the toilet and he says: As you go out this door (reception door), onto the street (the street passing in front of the offices) turn right onto the street and walk towards the stop sign, at the stop sign turn right - at that moment I interjected by asking: Don't you have toilets in your building? Now the lady took over by responding: you see sir, we are afraid of Corona - hence we send you there (NOT verbatim)

I immediately requested that my car keys be returned to me and told them that I will request Matrix to send me to another service provider who can allow me to use their toilets. The keys were handed back to me and I walked out. Got into my car and made a call to Matrix - as they played me the music on the line, the lady came to my car and said: Sir, I have spoken to the manager and he has allowed that you may use the toilets, but please sir do not tell anyone as we do not want to make it a habit for people to use our toilet facilities. Please sir, come let me show you to the toilets. I got out of the car, and I was shown to the toilets and I handed my car keys to the lady again: unsanitized. The lady got into my car, unsanitized and drove it into the building.

I could NOT use their toilets because they are afraid of Corona, BUT: 1. When I walked in first time they did NOT care to remind me to sanitize - that is just how afraid they are of Corona 2. When I handed over my car keys to the bearded guy, he took them from me without gloves, the keys were not sanitized, and he did not sanitize after putting my keys down on the counter - that is just how much afraid they are of Corona. 3. When for the second time, I handed my car keys to the lady, the keys were not sanitized again and she took them with no gloves without any issues - that is how much afraid this team is of Corona, hence I cannot use their toilets. 4. When the lady got into my car to drive it into the building, there was no sanitization which took place - that is how deep their fear of corona is to a point that I cannot use their toilets.

Why is Matrix still doing business with service providers who treat customers like Brits Auto Radio treated me? Why is it even happening, to start off with? Whether first time or not - why treat any customer like that, whether you think the person is half of an animal or not. How long will this continue before Matrix puts an end to it and send a very strong message? Matrix needs to be seen as an active accomplice on these kinds of conducts which do not want to go away, polarizing, dividing, insulting, and derogatory to other members of the society. Matrix is still doing business with such - it is business as usual. I am sure there are many similar cases, not only from Brits but from other service providers as well. Brits Auto Radio, did NOT allow me to use their toilets because they are convinced that their behaviour is wrong. They changed for fear of consequences, and being on the spotlight for the wrong reason. People like that do not change - they hide their behaviour and practice and if they can get away with it without being caught they will whisper: "Do not tell" while the behaviour becomes stronger and more upheld. Being lawful is one thing - and being ethical is another.