1 reviews | Active since Feb 2017
Breach of Debit Order Mandate
Absurdity,
If you’re looking for a tracking device for your vehicle, you will be better off going for other companies that actually know what they are doing. And will not give you a bad credit score because they are not honouring their contractual obligation.
I signed a debit order mandate for the 31, and without consulting me, no email, no call, no SMS my debit order date was moved in December without my consent and my account was debited and obviously it was not catered for because I had not received my salary.
Had they bothered to contact me like all other service providers I would have told them that. I then received a threatening text that I will be handed over for non-payment.
I responded to the text and emailed the account department reminding them what the debit order mandate I signed for say Case numbers: ***9 and ***2.
I did not get a response as usual. I took liberty to check my credit score and there my credit score has decreased by 14 points because the MixTelematics account is in arrears. 1. Debit outside of agreed mandate and they have no proof of me granting permission to change the debit order mandate as required by law 2. Ignored a query regarding an unauthorised debit that has subsequently affected my credit score and ignored the request to debit on the agreed date as per mandate I signed 3. Proceed with updating the credit bureau that I have defaulted on an account when they are at fault.
I have requested to cancel my contract and obviously as is the norm, I need to be penalised. I sent the email and paid the settlement because I don’t need to be dealing with all this nonsense. Case numbers ***4 and ***9
I dare you to ignore my request to cancel.
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that an agent has assisted with the cancellation request and confirmed receipt of the settlement fee.
Regards,
Customer Services Department
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Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that an agent has assisted with the cancellation request and confirmed receipt of the settlement fee.
Regards,
Customer Services Department
***
I do not accept your definition of confirmation of the supposed assistance.
I need a written confirmation on email that the account has been cancelled, closed and the credit bureau updated accordingly. That will be confirmation that my request is attended to.
I received an account statement this morning and I have not received any written confirmation that the account has been cancelled and closed and the credit bureau updated in the same urgency as you did when you were updating that I have not paid.
So this is not resolved.
I do not accept your definition of confirmation of the supposed assistance.
I need a written confirmation on email that the account has been cancelled, closed and the credit bureau updated accordingly. That will be confirmation that my request is attended to.
I received an account statement this morning and I have not received any written confirmation that the account has been cancelled and closed and the credit bureau updated in the same urgency as you did when you were updating that I have not paid.
So this is not resolved.
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your cancellation request has been completed and confirmation thereof has been emailed to you .
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your cancellation request has been completed and confirmation thereof has been emailed to you .
Regards
Customer Care Department
***
When will I receive the paid up letter confirming the account is closed with a R0.00 balance and no outstanding fees?
When will I receive the paid up letter confirming the account is closed with a R0.00 balance and no outstanding fees?