1 reviews | Active since Feb 2018
Breach of Contract
Good Day,
7 Days is now 14 days. Still no feedback
Expect a Hello Peter complaint and returned funds.
Thank you for your pathetic service, contract breach & zero communication.
Kind Regards Rieksie Berrange
From: Rieksie Berrange Sent: 31 January 2018 11:25 AM To: ********** ********** ********** ********** ********** ********** Cc: Subject: RE: MiX Telematics Tax Invoice February 2018
Good Day,
I see that there is still a protect service fee of R70 pm.
This was NOT part of the original contract. ONLY the beame for tracker.
This is the last time that we ask to take this off, reverse payments already made OR come take your unit out and we will reverse payments at the bank ourselves.
For this amount we could have stayed at our original tracker company with online tracking, Electonic logbook and roadside assist.
You have 7 days. This is contract breach on your side!
Kind Regards Rieksie Berrange
Dear Rieksie Berrange
We acknowledge your post and have noted the content.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to your telephonic discussion with George Mothusane in our Retentions Department and confirm that your query has been resolved.
Please do not hesitate to contact me should you require further assistance.
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***
Dear Rieksie Berrange
We acknowledge your post and have noted the content.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to your telephonic discussion with George Mothusane in our Retentions Department and confirm that your query has been resolved.
Please do not hesitate to contact me should you require further assistance.
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***