KM
Karabo M
1 reviews | Active since Jan 2015
12 Oct 2015, 10:03
Breach of contract
WHAT'S THE POINT OF HAVING A TRACKER WHEN YOUR CAR IS NOT TRACKED? MY CAR GOT ******, WINDOW BROKEN AND TAKEN TO SOWETO...WHERE I HARDLY EVER DRIVE TO AND YOU GUYS DIDN'T PICK IT UP NOR ALERT ME, HOW DOES THAT WORK? HOW COME YOU NEVER DETECTED A WINDOW BREAKAGE.....YOU CALL ME WHEN I FORGOT TO TURN THE LIGHTS OFF BUT WHEN MY CAR DISSAPEARS I DON'T GET NOTIFIED....REALLY????? SHOCKING, ACTUALLY IGHT NOW LACK OF TRUST. I DOLN'T WANT TO CONTINUE WITH YOU NO MORE, YOU'VE LET ME DOWN IN THE WORST WAY POSSIBLE.
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Matrix Vehicle Tracking's replyOfficial
02 May 2023, 21:58Hello Miss_Kay,
We hereby acknowledge your post and have noted the content.
We would like to state for the record that as you have opted for the entry level recovery device you do not qualify for the early warning features that our more advanced product offer and for this reason you would not have been notified of the movement of the vehicle at the time of the theft.
Nevertheless, we delivered on our promise to you, our valued customer, and the vehicle was successfully recovered shortly after being reported to us.
We are truly very disappointed by the statements made by you as we truly lived up to our motto to be \right by your side\" in your time of need.
We hereby acknowledge your post and have noted the content.
We would like to state for the record that as you have opted for the entry level recovery device you do not qualify for the early warning features that our more advanced product offer and for this reason you would not have been notified of the movement of the vehicle at the time of the theft.
Nevertheless, we delivered on our promise to you, our valued customer, and the vehicle was successfully recovered shortly after being reported to us.
We are truly very disappointed by the statements made by you as we truly lived up to our motto to be \right by your side\" in your time of need.
Matrix Vehicle Tracking's reply02 May 2023, 21:58
Official
Hello Miss_Kay,
We hereby acknowledge your post and have noted the content.
We would like to state for the record that as you have opted for the entry level recovery device you do not qualify for the early warning features that our more advanced product offer and for this reason you would not have been notified of the movement of the vehicle at the time of the theft.
Nevertheless, we delivered on our promise to you, our valued customer, and the vehicle was successfully recovered shortly after being reported to us.
We are truly very disappointed by the statements made by you as we truly lived up to our motto to be \right by your side\" in your time of need.
We hereby acknowledge your post and have noted the content.
We would like to state for the record that as you have opted for the entry level recovery device you do not qualify for the early warning features that our more advanced product offer and for this reason you would not have been notified of the movement of the vehicle at the time of the theft.
Nevertheless, we delivered on our promise to you, our valued customer, and the vehicle was successfully recovered shortly after being reported to us.
We are truly very disappointed by the statements made by you as we truly lived up to our motto to be \right by your side\" in your time of need.