BLOCKED FROM MY APP FOR NO REASON.

It seems like my numerous complaints calls and emails fall on deaf ears. I have been with you guys since 2013.I pay my account every month and yet you blocked me from the app 3 weeks ago and I can't see my vehicle. I emailed Pulane who told me I'm in arrears for November 2019.I sent her proof of payment For payment made. Then she goes quite for a whole week. I call again then she says May payment is missing and I immediately send her proof of payment for May that was made. I sent it 5 days ago. I'm sending emails every day no response.... The car is high risk and I need to view it on the app... If anything happens I'll hold you responsible for my car. Why is there still a block on it?? I got a call in November from you where you say my contract has ended and I now can pay R217.00 per month. I said it's fine I'll pay monthly and I have continued paying every month to date. Is it because I won't take out another 24month contract that you block me? As you did say I can pay month to month. What's the reason I'm blocked from the app? This is a very urgent problem for contact me asap as I do have call recordings of every conversation with Telematics and I'll gladly forward it to you.