fM
farai M

1 reviews | Active since Nov 2012

31 Jul 2019, 02:00

Blank statements now causing Unauthorised Debits -Beware of Beame trading as Mix Telematics

To All So I joined Beame as the most actually the best recommended Tracker company in south Africa since August 2018. I have had endless worries and problems with them so much so that each month over the past 7months they CANNOT abide to an authorised Debit date nor needless to say act accordingly to a customers instruction. I am not sure how they are operating and I just want to warn everyone and anyone beware as they will cost you than Save you. I have had charges with my bank accumulating because debits go off on mixed dates and their blank statements have caused repeated agony because this is how they are operating. I have paid them thousands and been charged double due to their inefficiency. Now when you send emails to them no one responds but the automatic receipt is always first to appear in your inbox its so so sad.Beware of Beame trading under Mix Telematics Africa

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Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply31 Jul 2019, 08:39
Official
Good Day farai M

Thank you for your post and for bringing this matter to our attention.

Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
 
Kind regards
 
Customer Care 
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply31 Jul 2019, 14:03
Official
Good Day farai M 

Thank you for allowing us the opportunity to speak to you in regards to your account query.

As discussed with our Credit Control Department, we do require a copy of your bank statement indicating the unpaid debit order charge in order to enable us to assist with the necessary refunds.

We await your response.

Once again, please accept our apologies for the inconvenience caused.

Kind Regards
Noluthando Mabaso
Customer Care Department
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fM
farai M's update31 Jul 2019, 16:46
Reviewer Update
I spoke to Yanga mbhekeni and I sent my statement this was at 9am so I don't know what you mean