Bladdy useless
So on the 28th of August i emailed Beame (Mix Telematics) that im going to trade in my car which has a beame tracking device installed, i asked them if they can cancel it because i am getting new car and got this reference number ***6. I got no feedback after they said in their email i should get a call in 24 to 48 hours, i then started to chat them via their beame chat on the website. I spoke to Sheruna and Jason and everytime i hear they going to escalate to the manager. Eventually on the 9th of Sept i spoke to George and he would cancel it and also put me through to Thandeka who would be able to make a booking for me for the new installation, Thandeka said my booking would be for 12 o clock that day at Tiger wheel and tyre in Bellville. I then got an sms saying i have booked for A & J in Joburg. I then proceeded to TWT and they say they dont know anything about a booking for me, i then tried to call Thandeka from my cell phone and was on the phone for almost 15 minutes with a lady and then i couldnt even get through to Thandeka because only sso i dont even have a tracker installed.You wasted my time and my money.Highly ****ed off customer
We thank you for bringing your query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to your complaint. We would like to assure you that service delivery such as this is not taken lightly and this matter will be thoroughly investigated and dealt with internally.
I hereby confirm that arrangements have been made for the installation of the device.
We will remain in contact with you in order to ensure your complete satisfaction.
We thank you for allowing us the opportunity to rectify this matter and retain you as our customer.
Kind regards
Andre Holtzhausen
Senior Manager: Lifecycle Support
We thank you for bringing your query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to your complaint. We would like to assure you that service delivery such as this is not taken lightly and this matter will be thoroughly investigated and dealt with internally.
I hereby confirm that arrangements have been made for the installation of the device.
We will remain in contact with you in order to ensure your complete satisfaction.
We thank you for allowing us the opportunity to rectify this matter and retain you as our customer.
Kind regards
Andre Holtzhausen
Senior Manager: Lifecycle Support