********* Billing Practices and Poor Service

Hi,

Thank you for your response. I acknowledge receipt of your email.

However, I must again emphasize my concern regarding this matter. At no point during the sales process was it clearly explained to me that early cancellation would involve a settlement amount. The salesperson who signed me up used a tablet and specifically mentioned that our conversation was being recorded. I therefore request that you refer to that recording, as it should provide clarity on what was and was not disclosed at the time. I am confident that the contract will reflect the details of the salesperson involved.

No reasonable person would knowingly leave a service provider they were satisfied with if they had been clearly informed that moving to a new provider could result in settlement fees upon cancellation. In my case, I left Tracker, where I had received more than two years of excellent service and transparency, to join your offering mainly because of the panic button service. Unfortunately, this decision has proven to be deeply regrettable. For this reason, I now feel compelled to warn fellow South Africans to be cautious and to ask all the right questions before signing up for your services. I feel what is happening to me is unfair.