Billing me for two vehicles
Hello Peter,<br> I started having an account with Telematics for car tracking in 2014 when I bought a Chevrolet utility bakkie. In 2015 October I sold the Chevrolet Bakkie and notified Telematics that I have sold the vehicle and that I bought a Ford Ranger vehicle and asked Telematics to fit the new vehicle with a tracking device. I was told that there is no need for me to pay a cancellation fee as I will remain their customer. To my surprise in January 2016 they billed me for two cars i.e. Chevrolet and Ford Ranger. I called them and sent them an e-mail requesting them to rectify this issue. Later in the week on the 15th February I received a call from one of their Agent asking me to pay R299 for cancelling the Chevrolet of which I di and sent them a proof of payment to their accounts department, and they acknowledged it. To my surprise today the 25 February I am still billed for two vehicles. I am totally disgusted by their conduct and I have reached a stage where I just do not want anything to do with them. They are ***** and not trustworthy!! I will not advice any friend or family member to have their service!!
We thank you for your post and have noted the content.
From the outset we wish to apologise for the any inconvenience caused and thank you for allowing us the opportunity to rectify this matter.
I refer to your telephonic discussion with our Retentions Department and confirm that a refund to your bank account will be processed shortly.
Please do not hesitate to contact me directly on the below information should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
We thank you for your post and have noted the content.
From the outset we wish to apologise for the any inconvenience caused and thank you for allowing us the opportunity to rectify this matter.
I refer to your telephonic discussion with our Retentions Department and confirm that a refund to your bank account will be processed shortly.
Please do not hesitate to contact me directly on the below information should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
