mD
maureen D
1 reviews | Active since Oct 2014
27 Sept 2024, 16:24
Billing issues
I upgraded my tracker in July. I was sent a welcome pack and received a cancellation letter cancelling my old device in August. In September they deducted R531. When I checked my invoice I was double billed for most of the benefits. I reversed the payment and 2 days later I received an SMS stating that I now owe 750. I called to cancel and I was advised of a cancellation fee estimated at R4000 that no one told me about when I was upgrading or taking the product. I'm so disappointed with the service
Helpful (0)
Replies (4)0
Replies (4)Matrix Vehicle Tracking's replyOfficial
28 Sept 2024, 18:01Good Day Maureen Dludlu,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Sept 2024, 18:01
Official
Good Day Maureen Dludlu,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
07 Oct 2024, 19:50Good Day Maureen Dludlu,
Thank you for allowing us to speak to you regarding your query.
We confirm that the Client Representive has contacted you and confirmed that credits have been processed, escalated to our Finance Department for approval.
We sincerely apologize for the inconvenience caused.
Regards
Customer Care Department
***
Thank you for allowing us to speak to you regarding your query.
We confirm that the Client Representive has contacted you and confirmed that credits have been processed, escalated to our Finance Department for approval.
We sincerely apologize for the inconvenience caused.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Oct 2024, 19:50
Official
Good Day Maureen Dludlu,
Thank you for allowing us to speak to you regarding your query.
We confirm that the Client Representive has contacted you and confirmed that credits have been processed, escalated to our Finance Department for approval.
We sincerely apologize for the inconvenience caused.
Regards
Customer Care Department
***
Thank you for allowing us to speak to you regarding your query.
We confirm that the Client Representive has contacted you and confirmed that credits have been processed, escalated to our Finance Department for approval.
We sincerely apologize for the inconvenience caused.
Regards
Customer Care Department
***
mD
maureen D's updateReviewer Update
15 Oct 2024, 09:19I paid the R219 that I was advised to pay on 1/10 After making the payment i received an SMS and a call requesting me to pay R312.83 . I tried explaining the consultant how unhappy I am with the service but it did not help . I paid the 312.83 on the 13/10. I called today because I received an invoice for R750.83 . I'm worried since my debit order date is the 20th that they will deduct the 750.83 that I do not have . I was advised that the payments are not reflecting on their side so I sent an email of the proof of payments to ***. The consultant kept talking about a refund and I explained to her that the R531 was reversed and I paid the correct amount of R219 but I keep getting SMSes and calls for R312.83 so I paid it . I guess they will refund me the R312.83. The service I guess now I know what to expect if something were to happen to my car . I'm so disappointed. The cancellation fee is estimated at 3500 , I wish I was informed about that at sales or upgrade stage then I would have kept my old device .
mD
maureen D's update15 Oct 2024, 09:19
Reviewer Update
I paid the R219 that I was advised to pay on 1/10 After making the payment i received an SMS and a call requesting me to pay R312.83 . I tried explaining the consultant how unhappy I am with the service but it did not help . I paid the 312.83 on the 13/10. I called today because I received an invoice for R750.83 . I'm worried since my debit order date is the 20th that they will deduct the 750.83 that I do not have . I was advised that the payments are not reflecting on their side so I sent an email of the proof of payments to ***. The consultant kept talking about a refund and I explained to her that the R531 was reversed and I paid the correct amount of R219 but I keep getting SMSes and calls for R312.83 so I paid it . I guess they will refund me the R312.83. The service I guess now I know what to expect if something were to happen to my car . I'm so disappointed. The cancellation fee is estimated at 3500 , I wish I was informed about that at sales or upgrade stage then I would have kept my old device .
Matrix Vehicle Tracking's replyOfficial
19 Oct 2024, 17:49Good Day Nkosi Ntombela,
Thank you for giving us the chance to address your query.
Our Client Representative has contacted you and confirmed that the credit has been processed. We are now waiting for the funds to be posted into your account.
We apologize for any inconvenience this may have caused.
Best regards,
Customer Care Department
***
Thank you for giving us the chance to address your query.
Our Client Representative has contacted you and confirmed that the credit has been processed. We are now waiting for the funds to be posted into your account.
We apologize for any inconvenience this may have caused.
Best regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Oct 2024, 17:49
Official
Good Day Nkosi Ntombela,
Thank you for giving us the chance to address your query.
Our Client Representative has contacted you and confirmed that the credit has been processed. We are now waiting for the funds to be posted into your account.
We apologize for any inconvenience this may have caused.
Best regards,
Customer Care Department
***
Thank you for giving us the chance to address your query.
Our Client Representative has contacted you and confirmed that the credit has been processed. We are now waiting for the funds to be posted into your account.
We apologize for any inconvenience this may have caused.
Best regards,
Customer Care Department
***
