1 reviews | Active since Nov 2021
Billing Department Appalling Service.
After 2 attemps in having the billing department update my banking details, it still has not been resolved.
I have sent them the form that they requested to be completed, with a response of the same blank form to be completed again.
Plus I have had a vehicle theft and the unit only was recovered, the activation report stated the unit status is put on hold for 6 months.
Why should I be paying for this unit if it is no longer in my position or worth having.
No one is willing to help with this, I do not have hours free to spend on the telephone holding the line for someone to try and understand what I am talking about.
Very disappointed in the customer service and billing department.
Hoping someone who from the company who sees this will actually try and help me.
Thank you for allowing us the opportunity to speak to you regarding your query.
Kindly be advised that the cancellation request has been processed and confirmation thereof has been emailed to you.
Regards
Customer Care Department
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Thank you for allowing us the opportunity to speak to you regarding your query.
Kindly be advised that the cancellation request has been processed and confirmation thereof has been emailed to you.
Regards
Customer Care Department
***
Thank you for giving me the opportunity to address the issues you have raised.
We have reviewed your inquiry and have forwarded it to the Finance Department for further assistance with processing the refund.
We apologize for any inconvenience this may have caused.
Regards,
Customer Care Department
***
Thank you for giving me the opportunity to address the issues you have raised.
We have reviewed your inquiry and have forwarded it to the Finance Department for further assistance with processing the refund.
We apologize for any inconvenience this may have caused.
Regards,
Customer Care Department
***