NL
Nomfundo L
1 reviews | Active since Nov 2016
03 Aug 2020, 08:31
Billing a cancelled contract
I have cancelled my contract with you in April and paid all the outstanding fees but I am still being billed. I logged this issue with the accounts department where they confirmed that they can see the payment but they have not allocated it. I have been handed over to their attorneys due to this. I spoke to Clinton Sanashi and Felicia Ntibani who both confirmed the payment and promised to sort this out. The last call I made was on the 3rd of July 2020 and spoke to Felicia who confirmed the payment and promised to resolve it and call me back. I still have not received the call and I received the statement of an attempted debit. They are trying to debit an account that is inactive.
Please sort this out URGENTLY!!!
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
03 Aug 2020, 09:58Good Day Nomfundo N
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Aug 2020, 09:58
Official
Good Day Nomfundo N
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
04 Aug 2020, 10:16Good Day Nomfundo N
We acknowledge your post and appreciate the opportunity to respond.
I refer to your telephonic discussion with our offices and confirm the outstanding subscriptions for April 2020 still to be payable.
We refer you to the Standard Terms and Conditions agreed to by you and highlight the notice period for cancellations. Based on your cancellation request dated 24 March 2020, the payment for the month is April 2020 is still due.
Once proof of payment has been received we will be in a position to close the account as requested.
Assuring you of our best intentions at all times.
Kind Regards,
Kaya Payi
Customer Care Department
***
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Aug 2020, 10:16
Official
Good Day Nomfundo N
We acknowledge your post and appreciate the opportunity to respond.
I refer to your telephonic discussion with our offices and confirm the outstanding subscriptions for April 2020 still to be payable.
We refer you to the Standard Terms and Conditions agreed to by you and highlight the notice period for cancellations. Based on your cancellation request dated 24 March 2020, the payment for the month is April 2020 is still due.
Once proof of payment has been received we will be in a position to close the account as requested.
Assuring you of our best intentions at all times.
Kind Regards,
Kaya Payi
Customer Care Department
***
Kaya Payi
Customer Care Department
***
NL
Nomfundo L's updateReviewer Update
04 Aug 2020, 11:18Good Morning
I received the total funds that I owed after I cancelled and was advised of the outstanding balance.
On the 22nd of April 2020, I was sent a link to make an outstanding payment of R501,54 via the new payment method with OZOW.
I followed the link and made the payment as requested.
How am I now having an outstanding amount after April 2020 as I had completed the 30 day notice and made the payment in April of the required amonut?
I received the total funds that I owed after I cancelled and was advised of the outstanding balance.
On the 22nd of April 2020, I was sent a link to make an outstanding payment of R501,54 via the new payment method with OZOW.
I followed the link and made the payment as requested.
How am I now having an outstanding amount after April 2020 as I had completed the 30 day notice and made the payment in April of the required amonut?
NL
Nomfundo L's update04 Aug 2020, 11:18
Reviewer Update
Good Morning
I received the total funds that I owed after I cancelled and was advised of the outstanding balance.
On the 22nd of April 2020, I was sent a link to make an outstanding payment of R501,54 via the new payment method with OZOW.
I followed the link and made the payment as requested.
How am I now having an outstanding amount after April 2020 as I had completed the 30 day notice and made the payment in April of the required amonut?
I received the total funds that I owed after I cancelled and was advised of the outstanding balance.
On the 22nd of April 2020, I was sent a link to make an outstanding payment of R501,54 via the new payment method with OZOW.
I followed the link and made the payment as requested.
How am I now having an outstanding amount after April 2020 as I had completed the 30 day notice and made the payment in April of the required amonut?
Matrix Vehicle Tracking's replyOfficial
04 Aug 2020, 13:18Good Day Nomfundo N
We can confirm that credits have been processed to clear the outstanding balance.
Please ignore any communication advising of outstanding balance.
Kind Regards,
Kaya Payi
Customer Care Department
***
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Aug 2020, 13:18
Official
Good Day Nomfundo N
We can confirm that credits have been processed to clear the outstanding balance.
Please ignore any communication advising of outstanding balance.
Kind Regards,
Kaya Payi
Customer Care Department
***
Kaya Payi
Customer Care Department
***
NL
Nomfundo L's updateReviewer Update
05 Aug 2020, 20:16Thank you for the feedback and resolving this issue.
May you please send me an email confirming the above?
Thanks
May you please send me an email confirming the above?
Thanks
NL
Nomfundo L's update05 Aug 2020, 20:16
Reviewer Update
Thank you for the feedback and resolving this issue.
May you please send me an email confirming the above?
Thanks
May you please send me an email confirming the above?
Thanks