MQ
Makaziwe Q
1 reviews | Active since May 2012
06 Jul 2022, 14:00
Billed twice for 3 months
I recently upgraded my tracker device from a MX1 to a MX3. I was assured that the MX1 contract would be cancelled when taking the MX3. I have been billed for both contracts for 3 months now.
No one answers the emails I send and the Accounts customer care number is never answered. This is not the service I pay for, Mix Telematics.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
06 Jul 2022, 14:43Good day Makaziwe Q
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that you were advised that old unit was cancelled and will resend the confirmation on email.
The billing for the old unit will be credited to your account , as advised credit take about 14-21 days for it to be approved by Finance.
Please accept our sincere apology for any inconvenience caused with this.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that you were advised that old unit was cancelled and will resend the confirmation on email.
The billing for the old unit will be credited to your account , as advised credit take about 14-21 days for it to be approved by Finance.
Please accept our sincere apology for any inconvenience caused with this.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Jul 2022, 14:43
Official
Good day Makaziwe Q
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that you were advised that old unit was cancelled and will resend the confirmation on email.
The billing for the old unit will be credited to your account , as advised credit take about 14-21 days for it to be approved by Finance.
Please accept our sincere apology for any inconvenience caused with this.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that you were advised that old unit was cancelled and will resend the confirmation on email.
The billing for the old unit will be credited to your account , as advised credit take about 14-21 days for it to be approved by Finance.
Please accept our sincere apology for any inconvenience caused with this.
Regards
Customer Care Department
***
MQ
Makaziwe Q's updateReviewer Update
06 Jul 2022, 14:53Thank you for the prompt response and assistance
MQ
Makaziwe Q's update06 Jul 2022, 14:53
Reviewer Update
Thank you for the prompt response and assistance
Matrix Vehicle Tracking's replyOfficial
06 Jul 2022, 15:01Good day Makaziwe Q
Thank you for the feedback.
Regards
Customer Care Department
***
Thank you for the feedback.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Jul 2022, 15:01
Official
Good day Makaziwe Q
Thank you for the feedback.
Regards
Customer Care Department
***
Thank you for the feedback.
Regards
Customer Care Department
***