AB
Angelique B
1 reviews | Active since Aug 2021
31 Aug 2021, 19:11
BILLED REPEATEDLY FOR 1 CENT!
I wish I didn't have to put 1 star! After being a loyal customer for almost 10 years and always paying my invoice on time, I now have the headache trying to get rid of you. Firstly I cancelled in Feb, which was not done immediately and I struggled to cancel, getting invoice after invoice. This eventually stopped until last month. Now I am getting invoices again for the amount of 0.01c!!!!!!!!!!!!! One cent!!!!!!!! I just received another one. Even states overdue for more thatn 90+ days! This is ridiculous! PLEASE STOP THIS NONSENSE!
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Replies (1)Matrix Vehicle Tracking's replyOfficial
01 Sept 2021, 09:07Good Day Angelique B
Thank your for allowing us the opportunity to speak to you regarding your query.
Your account query has been escalated to our Credit Control Department for the outstanding amount to be written off.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank your for allowing us the opportunity to speak to you regarding your query.
Your account query has been escalated to our Credit Control Department for the outstanding amount to be written off.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Sept 2021, 09:07
Official
Good Day Angelique B
Thank your for allowing us the opportunity to speak to you regarding your query.
Your account query has been escalated to our Credit Control Department for the outstanding amount to be written off.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank your for allowing us the opportunity to speak to you regarding your query.
Your account query has been escalated to our Credit Control Department for the outstanding amount to be written off.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
