1 reviews | Active since Oct 2016

25 Nov 2021, 10:31

Biggest *****s

I installed their Beame product via my insurance, which was sold on month to month, I sold my vehicles in April 2021 already and called to cancel both vehicles and emailed, on vehicle was cancelled and one not, I have done follow up calls and emails from April 2021 to date and they not canceling.

Today I get a cancellation settlement of R900+, and I refuse to pay for this as I have sold the vehicle in April 2021, I have offered to pay 50% of the offer to close the account, yet everyone at Mix telematics is so greedy they refuse to do so even though they haven't provided me a service since April 2021.

If my offer is not accepted I will take the matter further legally, as I will not be bul**** by incompetence and total disregard for client services.

Don't take on these people's product through insurance, or at all for that matter

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply25 Nov 2021, 11:58
Official
Good Day Dean R

We can confirm that an agent has been in contact with you and the settlement amount has been received.

Your account has been terminated and confirmation has been forwarded to you.

Assuring you of our best intentions at all times.

Regards,
Customer Care Department
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's update25 Nov 2021, 12:01
Reviewer Update
Yes I paid your ransom so that your *********** staff can do there work they should of done months ago
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply25 Nov 2021, 12:10
Official
Good Day Dean R

Thank you.

Regards,
Customer Care Department 
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