1 reviews | Active since Aug 2021
Big ********
Early February I app**** for vehicle finance at Mercurious dealership in Tzaneen but changed my mind and never collected the vehicle. I don't know what happened but it looks like they had already submitted my documents to this horrible company for a tracking device. I just got shocked when their people started calling me asking about the vehicle which I did explain countless times I never took the vehicle from the dealership they need to contact them directly. Just when I thought the nightmares were over Debit orders started going off from my account. I called the dealership and they sent them emails explaining to them I never took the vehicle they need to stop what they doing. The debit orders never stopped and I took it upon myself to make follow ups with them explaining what happened. They requested a mail from the dealership stating that I never took the vehicle which the dealership did send. My brother who is a lawyer also sent them emails asking them to stop what they are doing but the debit orders followed by statements that I'm owing them and sms's that my name has been submitted to the credit bureau for non payment kept on coming in. Last month they apologized and assured me they have resolved the issue they even sent me some cancellation letter but the statements and sms's of my name listed under credit bureau never stopped. Month end they debited my account again. I called they apologized but just this morning my account was debited again. I'm sick and tired of suffering for something I don't know. I cant keep on getting charged for debit orders fees and reversal fees from my bank worse have my credit score ruined for something that never took place. I'm dealing with a guy named Simon Shiba and he is so useless cos he keeps on telling me lies. He doesn't even respond to my emails all he does is just apologize and lie when I call. I need this resolved asap. If dragging this matter to court to be resolved then so be it cos I cant suffer like this.
We have escalated your query and we will revert back to you.
Regards,
Customer Care Department
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We have escalated your query and we will revert back to you.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted concerning your query.
Credits have been approved and the outstanding balance has been cleared.
A good standing letter has been forwarded to you by email.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted concerning your query.
Credits have been approved and the outstanding balance has been cleared.
A good standing letter has been forwarded to you by email.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
