IM
Itumeleng M
1 reviews | Active since Jul 2020
27 Jul 2020, 16:51
Beyond frustrated
You are still debiting my account for the cancelled vehicle, this month you ran 2 debit order with 2 different amounts. You are beyond frustrating me. Please cancel the contract with immediate effect I'll give my business to people who know what they are doing.
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Replies (3)IM
Itumeleng M's updateReviewer Update
27 Jul 2020, 20:03hello peter
May you please assist in my case, as it seems like non of Mix Telematix Africa really understand the frustration they are causing me as their client ... I have expressed all my frustrations with them but its like I am communicating with walls ...please assist me with consumer rights consultant or Ombudsmen as I need to terminate the service from them. It seem like they are con artist because all their promises are not kept, please assist.
All I want now is to terminate the contract, I don't want their excuses or empty promises.
After I complained last month, they have done the same error again this month. Everything that I have requested from them including the recordings of a call have not been received to date. They have not come back to me to give a follow up at all.
Regards,
May you please assist in my case, as it seems like non of Mix Telematix Africa really understand the frustration they are causing me as their client ... I have expressed all my frustrations with them but its like I am communicating with walls ...please assist me with consumer rights consultant or Ombudsmen as I need to terminate the service from them. It seem like they are con artist because all their promises are not kept, please assist.
All I want now is to terminate the contract, I don't want their excuses or empty promises.
After I complained last month, they have done the same error again this month. Everything that I have requested from them including the recordings of a call have not been received to date. They have not come back to me to give a follow up at all.
Regards,
IM
Itumeleng M's update27 Jul 2020, 20:03
Reviewer Update
hello peter
May you please assist in my case, as it seems like non of Mix Telematix Africa really understand the frustration they are causing me as their client ... I have expressed all my frustrations with them but its like I am communicating with walls ...please assist me with consumer rights consultant or Ombudsmen as I need to terminate the service from them. It seem like they are con artist because all their promises are not kept, please assist.
All I want now is to terminate the contract, I don't want their excuses or empty promises.
After I complained last month, they have done the same error again this month. Everything that I have requested from them including the recordings of a call have not been received to date. They have not come back to me to give a follow up at all.
Regards,
May you please assist in my case, as it seems like non of Mix Telematix Africa really understand the frustration they are causing me as their client ... I have expressed all my frustrations with them but its like I am communicating with walls ...please assist me with consumer rights consultant or Ombudsmen as I need to terminate the service from them. It seem like they are con artist because all their promises are not kept, please assist.
All I want now is to terminate the contract, I don't want their excuses or empty promises.
After I complained last month, they have done the same error again this month. Everything that I have requested from them including the recordings of a call have not been received to date. They have not come back to me to give a follow up at all.
Regards,
Matrix Vehicle Tracking's replyOfficial
28 Jul 2020, 12:07Good Day Itumeleng M
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Jul 2020, 12:07
Official
Good Day Itumeleng M
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
28 Jul 2020, 15:44Good Day Itumeleng M
We can confirm that one of our Credit Control Department did get in contact with you and have processed a credit for the month of April 2020.
You were also contacted regarding your roadside query and the consultant has sent for a call recording and she will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that one of our Credit Control Department did get in contact with you and have processed a credit for the month of April 2020.
You were also contacted regarding your roadside query and the consultant has sent for a call recording and she will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Jul 2020, 15:44
Official
Good Day Itumeleng M
We can confirm that one of our Credit Control Department did get in contact with you and have processed a credit for the month of April 2020.
You were also contacted regarding your roadside query and the consultant has sent for a call recording and she will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that one of our Credit Control Department did get in contact with you and have processed a credit for the month of April 2020.
You were also contacted regarding your roadside query and the consultant has sent for a call recording and she will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***