KT
Kyla T

1 reviews | Active since Mar 2022

31 Jul 2023, 16:37

Beyond disgusted

The most horrible tracking company, outsurance refers you to these people and all of a sudden you are in agreement of a 3 year contract "which you are not made aware of" and should you wish to cancel you need to pay a certain amount. I asked to move the tracker onto my new car but a R1500, call out fee is applicable??This is ridiculous if this is the case then cancel this completely, I can find better car trackers elsewhere. I need a solution to this problem, I am not paying extra for anything!!

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Aug 2023, 08:55
Official
Good Day Kyla Thambiran,

Thank you for bringing the matter to our attention and allowing us the opportunity to assist further with your account.  

We apologies to the unfortunate service received the matter has been escalated to our Technical Department.

We will be in contact with you shortly to assist with booking arrangements.

Regards,
Customer Care Department
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KT
Kyla T's update02 Aug 2023, 12:10
Reviewer Update
Please can the cancellation department call me ASAP
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Aug 2023, 16:01
Official
 Good Day  Kyla Thambiran  

Kindly be advised that we did try to get in contact with you however we were unsuccesful.

Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.

Regards
Customer Care Department
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