ES
Eslin S
1 reviews | Active since Jul 2019
15 Sept 2025, 14:13
Beware – Incorrect Reporting & Poor Customer Service
I do not recommend this company. They reported incorrect information to the credit bureau and still defend their actions as correct. They sent a tax invoice showing no amount owed, but on two separate occasions, the information did not correspond with reality.
Their call center and debtors’ department are extremely difficult to reach, which makes dealing with them very stressful. It raises concerns – what if your car is ****** or you need urgent assistance? Their service is unreliable and frustrating.
Avoid at all costs.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
15 Sept 2025, 15:06Good Day Eslin Skippers
Thank you for your submission.
This is confirmation that you have been in communication with our accounts departments and they have advised that the ITC report will only be updated from the date of payment.
Also note that it takes 30 to 45 working days for the Credit Bureau to update information.
Regards,
Customer Care Department
***.
Thank you for your submission.
This is confirmation that you have been in communication with our accounts departments and they have advised that the ITC report will only be updated from the date of payment.
Also note that it takes 30 to 45 working days for the Credit Bureau to update information.
Regards,
Customer Care Department
***.
Matrix Vehicle Tracking's reply15 Sept 2025, 15:06
Official
Good Day Eslin Skippers
Thank you for your submission.
This is confirmation that you have been in communication with our accounts departments and they have advised that the ITC report will only be updated from the date of payment.
Also note that it takes 30 to 45 working days for the Credit Bureau to update information.
Regards,
Customer Care Department
***.
Thank you for your submission.
This is confirmation that you have been in communication with our accounts departments and they have advised that the ITC report will only be updated from the date of payment.
Also note that it takes 30 to 45 working days for the Credit Bureau to update information.
Regards,
Customer Care Department
***.
ES
Eslin S's updateReviewer Update
09 Oct 2025, 09:08This account is up to date, covering payments up to almost three months ago (approximately 90 days). The management of your accounts appears to be poor, as the statement you sent does not make sense or reflect accurate information. For this reason, I have requested the cancellation of my account and asked that you remove your device from my vehicle without further delay.
ES
Eslin S's update09 Oct 2025, 09:08
Reviewer Update
This account is up to date, covering payments up to almost three months ago (approximately 90 days). The management of your accounts appears to be poor, as the statement you sent does not make sense or reflect accurate information. For this reason, I have requested the cancellation of my account and asked that you remove your device from my vehicle without further delay.
Matrix Vehicle Tracking's replyOfficial
09 Oct 2025, 11:50Good Day Eslin Skippers
Thank you for your submission.
Your cancellation request is received and wil be processed.
Regards,
Customer Care Department
***
Thank you for your submission.
Your cancellation request is received and wil be processed.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply09 Oct 2025, 11:50
Official
Good Day Eslin Skippers
Thank you for your submission.
Your cancellation request is received and wil be processed.
Regards,
Customer Care Department
***
Thank you for your submission.
Your cancellation request is received and wil be processed.
Regards,
Customer Care Department
***