AB
Allan B
1 reviews | Active since Jun 2011
05 Jul 2021, 09:57
Being Ignored.
On 31 May 2021 I emailed Mix Telematics to close our account and recd a case number. Other than that I never recd a reply regarding my mail. I then sent another 3 subsequent mails requesting a response and acknowledgement of the cancellation and still did not rec a reply. Today I recd a new invoice for July! They have completely ignore my cancelation notice !!!
Helpful (0)
Replies (6)0
Replies (6)
Matrix Vehicle Tracking's replyOfficial
05 Jul 2021, 11:12Good Day Allan B
We can confirm that an agent did get in contact with you and has escalated your request to Fusion.
They will get in contact with you.
We will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has escalated your request to Fusion.
They will get in contact with you.
We will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Jul 2021, 11:12
Official
Good Day Allan B
We can confirm that an agent did get in contact with you and has escalated your request to Fusion.
They will get in contact with you.
We will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has escalated your request to Fusion.
They will get in contact with you.
We will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
07 Jul 2021, 14:12Good Day Allan B
We can confirm that an immediate cancellation is being processed.
Credits will be processed for the month of July.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an immediate cancellation is being processed.
Credits will be processed for the month of July.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Jul 2021, 14:12
Official
Good Day Allan B
We can confirm that an immediate cancellation is being processed.
Credits will be processed for the month of July.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an immediate cancellation is being processed.
Credits will be processed for the month of July.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
AB
Allan B's updateReviewer Update
20 Jul 2021, 11:55I am STILL waiting for the credit and written confirmation of cancelation. I am also STILL waiting for a date when somebody will be coming to remove the unit.
AB
Allan B's update20 Jul 2021, 11:55
Reviewer Update
I am STILL waiting for the credit and written confirmation of cancelation. I am also STILL waiting for a date when somebody will be coming to remove the unit.
Matrix Vehicle Tracking's replyOfficial
20 Jul 2021, 12:57Good Day Allan B
We can confirm that an agent did get in contact with you and has confirmed cancellation of the Beame system.
Please be advised that we do not remove a Beame unit, we deactivate the system.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed cancellation of the Beame system.
Please be advised that we do not remove a Beame unit, we deactivate the system.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Jul 2021, 12:57
Official
Good Day Allan B
We can confirm that an agent did get in contact with you and has confirmed cancellation of the Beame system.
Please be advised that we do not remove a Beame unit, we deactivate the system.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed cancellation of the Beame system.
Please be advised that we do not remove a Beame unit, we deactivate the system.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
AB
Allan B's updateReviewer Update
20 Jul 2021, 13:30Thank you
AB
Allan B's update20 Jul 2021, 13:30
Reviewer Update
Thank you
Matrix Vehicle Tracking's replyOfficial
20 Jul 2021, 14:17Good Day Allan B
Happy to have assisted.
Regards,
Customer Care Department
***
Happy to have assisted.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Jul 2021, 14:17
Official
Good Day Allan B
Happy to have assisted.
Regards,
Customer Care Department
***
Happy to have assisted.
Regards,
Customer Care Department
***