Being charged for a service you don't get as they won't give you the panic buttons

Item: Matrix Vehicle Tracking
Rating: 1
Author: Cornelia R

We haven't received our panic buttons since last year. Terrible service, they don't even bother to respond to emails but you get charged for the service you don't receive due to their negligence! Last response was 23 January 2025 at 13:13 from Jarely Ramadu stating they are aware of the issue and "will distribute the panic buttons in accordance with our clients". It is July now

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

15 Jul 2025, 10:50

Good day Cornelia Rudman

Thank you for the submission.

Please be aware that, according to your discussion with one of the consultants, an inquiry into the problem at hand is currently underway.

After they have reviewed all the raised matters, you will receive feedback.

Regards

Customer Care Department
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Matrix Vehicle Tracking's reply15 Jul 2025, 10:50

Official

Good day Cornelia Rudman

Thank you for the submission.

Please be aware that, according to your discussion with one of the consultants, an inquiry into the problem at hand is currently underway.

After they have reviewed all the raised matters, you will receive feedback.

Regards

Customer Care Department
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Matrix Vehicle Tracking's replyOfficial

18 Jul 2025, 15:39

Good day Cornelia Rudman

Thank you for your reply.

This is confirmation that the two panic buttons have been delivered to the registered address on the system.

For further assistance, please send us an email or message us on our Facebook page.

Regards,

Customer Care Department

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Matrix Vehicle Tracking's reply18 Jul 2025, 15:39

Official

Customer Care Department

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