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Siphelele N

1 reviews | Active since Jul 2021

02 Feb 2025, 09:41

Being ****** and harassed for canceled policy

I canceled my policy in Novemeber 2024. I paid all amounts owing including the month I canceled I received an email to say the plan has been canceled with immediate effect. Then I received calls saying I'm owing for Decmeber, and I asked how because I canceled the policy and don't even have the vehicle anymore and they couldn't explain and asked me to send the email where I received confirmation of cancellation and I did. Yet they kept sending me emails that I was owing for Decemeber. So out of irritation and feeling harassed I paid that amount as well and sent pop. January 2025 I received another email saying I'm owing for January. I'm tired of this harassment and back and forth and being downright ******* at this point. This needs to stop

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Feb 2025, 12:46
Official
Good day  Siphelele Nkosi 

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
 Please anticipate feedback shortly.

Regards,
Customer Care Department
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Siphelele N's update12 Feb 2025, 11:14
Reviewer Update
I still haven't recieved anyone calling with regards to my complaint from their automated response above. Is anyone actually attending to this. The turnaround time is poor because no response in over 7days