********* behavior towards clients

I was assisted by Gugu at accounts department, I needed her to take me through my statement and advise me in terms of settling the outstanding amount,

The lady was unprofessional and rude towards me instead of helping me, she told me to cancel account when my call was about bringing up to date and seeking for clarity regarding the statement.

Matrix please train your staff to love their job, we don't need this kind of frustration and rude behavior especially when we trying our best to deal with our debts