1 reviews | Active since Apr 2017
Been over 3 weeks, no reply, no customer service
<p>My car was written off and I needed to find out what the process is that needs to be followed in terms of the tracking device and my contract with Beame now that I no longer own the vehicle. </p> <p> </p> <p>I have sent multiple emails but am yet to receive a response, it's been over 3 weeks and have received absolutely no response, I don't have time during the day to call to a call center, they provide the email avenue but obviously sending an email is done so in vain. </p>
Dear Elvin Kruger
We thank you for your post and have noted the content
Unfortunately our attempts to reach you on the contact number provided have been unsuccessful
We have sent you a detailed email to your email address.
Kindly contact our retentions department directly on *** should you require further assistance
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***
Dear Elvin Kruger
We thank you for your post and have noted the content
Unfortunately our attempts to reach you on the contact number provided have been unsuccessful
We have sent you a detailed email to your email address.
Kindly contact our retentions department directly on *** should you require further assistance
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***
After posting my review Mix Telematics sent an a very blunt email informing me that a cancelation has been requested and I need to confirm if I would like to cancel.
I rep**** explaining AGAIN that my car has been written off, and I would like to know what my options are going forward.
I have received no response, other than a system automated email informing me that my case has been resolved and closed.
Absolutely appalling service, can someone please:
1-Actually read the question you are presented with.
2-Explain the options and processes that is available and needs to be followed, I DON'T WORK FOR YOU, I DON'T KNOW HOW THESE MATTERS WORK, it's your obligation to explain it.
3-Don't phone me, I can not take calls during office hours, ALL MY QUESTIONS CAN BE ANSWERED OVER EMAIL.
After posting my review Mix Telematics sent an a very blunt email informing me that a cancelation has been requested and I need to confirm if I would like to cancel.
I rep**** explaining AGAIN that my car has been written off, and I would like to know what my options are going forward.
I have received no response, other than a system automated email informing me that my case has been resolved and closed.
Absolutely appalling service, can someone please:
1-Actually read the question you are presented with.
2-Explain the options and processes that is available and needs to be followed, I DON'T WORK FOR YOU, I DON'T KNOW HOW THESE MATTERS WORK, it's your obligation to explain it.
3-Don't phone me, I can not take calls during office hours, ALL MY QUESTIONS CAN BE ANSWERED OVER EMAIL.
Dear Elvin Kruger
We trust all your issues have now been addressed
Please do not hesitate to contact us directly should you require further assistance
Kind Regards
Thato Mashimbye
Customer Care Supervisor
Dear Elvin Kruger
We trust all your issues have now been addressed
Please do not hesitate to contact us directly should you require further assistance
Kind Regards
Thato Mashimbye
Customer Care Supervisor
Thato, if you are insinuating that I have been contacted and that my issue have been resolved then I would just like to make clear that no one has been in contact with me and I have received no answers, I really don't know what would compel you to post such a reply when in fact absolutely nothing has been done.
Surely you must be in contact with your team and know what has been done...
This is all very frustrating.
Please try again...
Thato, if you are insinuating that I have been contacted and that my issue have been resolved then I would just like to make clear that no one has been in contact with me and I have received no answers, I really don't know what would compel you to post such a reply when in fact absolutely nothing has been done.
Surely you must be in contact with your team and know what has been done...
This is all very frustrating.
Please try again...
Dear Elvin
Kindly provide us with a convenient time to contact you
Dear Elvin
Kindly provide us with a convenient time to contact you
Thato, just send me the cancelation documents to my email address.
Thato, just send me the cancelation documents to my email address.