LM
Luther M
1 reviews | Active since Dec 2017
03 Jan 2021, 05:29
Beamie wrongfully debiting me
My contract with beamie ended sometime last year and I opted not to renew it as I had gone with netstar, but till today I am still being debited, can someone explain why I'm debited even when I'm no longer a customer.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
04 Jan 2021, 11:29Good Day Luther Makhubela
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Kindly note that you are still liable for the arrears on the account as discussed.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Kindly note that you are still liable for the arrears on the account as discussed.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Jan 2021, 11:29
Official
Good Day Luther Makhubela
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Kindly note that you are still liable for the arrears on the account as discussed.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Kindly note that you are still liable for the arrears on the account as discussed.
Regards
Noluthando Mabaso
Customer Care Department
***
LM
Luther M's updateReviewer Update
04 Jan 2021, 15:12I am very disappointed at this company, instead of working with me to get to the bottom of this issue, someone calls me and shout at me over what he describes as an outstanding amount.
My ask is simple is send me the audio recording of me agreeing to the deal and explain to me based on what you perceived to be my understanding of this contract.
My ask is simple is send me the audio recording of me agreeing to the deal and explain to me based on what you perceived to be my understanding of this contract.
LM
Luther M's update04 Jan 2021, 15:12
Reviewer Update
I am very disappointed at this company, instead of working with me to get to the bottom of this issue, someone calls me and shout at me over what he describes as an outstanding amount.
My ask is simple is send me the audio recording of me agreeing to the deal and explain to me based on what you perceived to be my understanding of this contract.
My ask is simple is send me the audio recording of me agreeing to the deal and explain to me based on what you perceived to be my understanding of this contract.