LW
Lincoln W

1 reviews | Active since Dec 2010

13 Apr 2018, 15:45

Beamie *****ing My money

I changed vehicles in December and asked them to move my Beamie tracker/subscription from one car to the new one, and I'm still being debited for both cars. Now I have informed them numerous times and still nothing has changed and i havent been refunded

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply13 Apr 2018, 16:24
Official

Dear Lincoln

We acknowledge your post and have noted the content.

We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.

I refer to your telephonic discussion with Cancellations Department and confirm that your query has been addressed.

Please do not hesitate to contact me should you require further assistance.

Kind Regards

Thato Mashimbye

Customer Care Supervisor

***

Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply13 Apr 2018, 16:24
Official

Dear Lincoln

We acknowledge your post and have noted the content.

We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.

I refer to your telephonic discussion with Cancellations Department and confirm that your query has been addressed.

Please do not hesitate to contact me should you require further assistance.

Kind Regards

Thato Mashimbye

Customer Care Supervisor

***