1 reviews | Active since Oct 2016

14 Sept 2021, 15:30

Beamie pricing is as low as the service is TRASH

I’ve had nothing but headaches since the get go with my Beamie Unit. Scheduled fitment was constantly being rescheduled over and over again until it was finally done after I had to beg for it. The debit orders are erratic and don’t coincide with the agreed upon debit order date. There’s always an sms requesting payment for an odd amount well after the debit order has gone off and cancellation seems almost impossible… it apparently can’t be done telephonically and the emails appear to only be checked once a month as it’s been a week since I requested cancellation via mail. I’m not happy and I don’t think anybody else would be. There’s a reason why the big names in the tracking business cost more and why they have better customer retention. Hard pass on Mix Telematics and Beamie.

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Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply14 Sept 2021, 16:14
Official
 
Good Day Kevin M

Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you. 

As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount. 

The settlement details have been e-mailed through to you as requested and we await your response. 

Kind Regards 
Noluthando Mabaso
Customer Care Department 
***
's update14 Sept 2021, 17:07
Reviewer Update
It’s sad that one has to resort to a 3rd party platform in order to get assistance. Cancellation email has been received and I hope this review serves as word of caution to others.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 Sept 2021, 08:25
Official
Good Day Kevin M

Once settlement has been paid, please forward proof of payment to ***

Regards,
Customer Care Department
***