WG
Wilmandie G

1 reviews | Active since Oct 2018

02 Dec 2021, 22:53

Beamie... not as wonderful as they claim to be...

Last week Friday, I tried to cancel my Beamie device with Mix Telematics. The customer care lines for both companies only rang, so I left my name and number as they requested. I then immediately also sent an email stating that I sold my vehicle and don't need the device anymore. No-one responded to call or email. It has been a week now - and still, the lines for customer care is useless!! I even tried the option for when your vehicle got ******... and no answer...

I phoned one of their smaller branches and they supp**** a number that goes to H/O reception directly. The person at reception also did not have any answers for me. Only took my number and promised that she will get someone to phone me back.

My debit order went off now, so I am paying for something that I am not using anymore.

I want my money back and this thing canceled! Otherwise I will make sure everyone I know, will never sign up with Mix Telematics or Beamie

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Dec 2021, 09:40
Official
Good Day Wilmandie G

We can confirm that an agent did get in contact with you and has processed your request to cancel.

Assuring you of our best intentions at all times.

Regards,
Customer Care Department
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WG
Wilmandie G's update14 Dec 2021, 17:27
Reviewer Update
No actually - I had to phone 3 times again before someone actually answered to get my policy canceled. Then only a few days after that, a consultant phoned me back... not even knowing that it was canceled..

Still did not get the confirmation email they promised me
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 Dec 2021, 08:24
Official
Good Day Wilmandie G

We can confirm that an agent did get in contact with you and confirmation of cancellation has been forwarded to you by email.

Regards,
Customer Care Department
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