EK
Ebrahim K

1 reviews | Active since Jul 2021

26 Jul 2021, 10:29

Beame/MiX Telematics Africa Pathetic

One can never get hold of anyone at the call centre. Thye never call back. I've been trying to cancel one of the tracking contracts for a car that has been written off in April 2021. The contract has never been renewed and its been running for over 3 years. So should be on a month to month basis. Responses to emails are erratic and only get responses after a week if you lucky. They keep sending a cancellation note with exorbitant amounts. I've been trying without success to get an explanastion. Then i have 5 additonal contracts and to date no one reponds with more information on these contracts. Really pathetic service and i do not recommend Beame/Mix Telematix to anyone. Try for your self to call their offices or call centre. You will NOT get a response.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply26 Jul 2021, 11:56
Official
Good Day Ebrahim m K

We can confirm that an agent did get in contact with you and the cancellation has been processed.

Credits have been processed for the months June, July and August.

We do apologize for the inconvenience caused.

Assuring you of our best intentions at all times.

Regards,
Customer Care Department
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