CR
Chris R

1 reviews | Active since Mar 2019

01 Apr 2019, 13:36

Beame.....bad....

Good day Beame......

After two months with your company, I was contacted by your collection agency.....I am not paying. As for record, a debit order should go off for R59 a month at the end of the month from my account. As indicated in the welcome docs send to me by your company (Beame).

I have tried contacting your company (Beame) for several minutes and even recorded the attempts with no answer. If I can not get hold of someone at your company......why in the hell am I with your company? Vehicle recovery company that does not answer phone calls...what should I do when they ***** my car......send a mail?

If your company have someone that actually wants to work.....please ask them to call me and clear my name before I take legal action.

I will post all complaints on media platforms. Really bad service and will feel ashamed to be an employee at this company.

0
Replies (4)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Apr 2019, 14:24
Official
 Good day Chris Thank you for your post and for the questions you have raised.

Can we please ask that you allow us the opportunity to speak to you first before we post the reply to your questions? Kind regards Customer Care 
CR
Chris R's update01 Apr 2019, 15:57
Reviewer Update
Thank you for contacting me and explaining. Hopefully it is sorted. Information not shared and mis- comunication.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Apr 2019, 16:02
Official
 Good day Chris

Thank you for allowing us the opportunity for speaking to you.

As discussed, we confirm that your account query has been successfully resolved. 

Kind regards
Michael Africa
Customer Care
***

CR
Chris R's update27 May 2019, 20:45
Reviewer Update
Guess what.....the same issue!!!!!!!Realy bad service. Please see I have made a new review. I have also placed a review on Outsurance for Directing me to your company. To cancel I have to pay your company almost R1000 because your company is full of empty promises to resolve the issue. A customer needs to fight with a company to debit his account..... Instead of sending a invoice and statement...they hand you over because they (Beame) do not adhere to their own agreement!  Mr Micheal Africa, you haven't resolve anything!!!! Still the same issue!