Beame under MiX Telematics Africa is a horrible car tracking company!

If I could, I would give them no star! Beame car tracking services, which is under MiX Telematics Africa, is a horrible car tracking company. Not only is their App useless in terms of giving you peace of mind that your car is being tracked and is safe but their customer service leaves a lot to be desired.

Last week, they debited my account twice (double the amount contractually agreed upon). I gave them a few days, thinking that it was a mistake, they would realize it and then rectify it. After 3 days, I tried to call but could not get through. I then sent an email and due to no response, I ended up sending three other emails in an attempt to follow up and get assistance.

I eventually tried to call again and got through. I told the agent my issue and her response was very non-chalant and she then told me that I should attempt to sort it out myself and also I am not the only one that was affected. I expressed my disappointment with the lack of communication from their end and also told her that I am extremely unhappy with the fact that they expect me to use my resources to sort out an issue that they created for me. She then dropped the phone in my ear.

I called again. I got a different agent this time who to my disappointment was even worse than the first. This lady told me that they can not reverse the second debit because my account on their end is reflecting as R0. How? They debited my account twice?! I then told her that this is unacceptable and they need to resolve it. She then told me, in a very irritated voice, that she has escalated the matter to her supervisor. I then asked her to give me an indication of the turnaround time and she could not have been bothered. She proceeded to tell me that she doesn't know and I should just be patient. I insisted on a turnaround time because it had been a week since I first tried to reach them to get this resolved. She then, once again in a very irritated voice, told me that she has told me that she escalated it, there's no need to continue with this and I have been talking for 10 minutes. Mind you, I was using my airtime to call them!

Beame-MiX Telematics Africa is a very dishonest company. They debited my account twice without informing me or giving me prior warning. When I tried to get assistance to rectify the issue, I was serviced by very rude customer service agents who quite frankly have no interest in servicing people.

This issue is a matter of principle for me. A company can not just decide to take more than the account that is contractually agreed upon without consulting me and without my authorization and then when I as the customer call (using my resources) they are rude and giving me the run around. When an account is debited, there are also debit order fees and they just didn't account for that and left me to deal with those charges. They did not even have the decency to communicate even after the fact! This is completely unacceptable and I personally will not tolerate it. Companies can't just help themselves to our money without our authorization. A simple email would have sufficed but Beame just could not be bothered!