Beame tracking system never worked

I have had a beame tracker on my vehicle and been paying for the service since 2018 and when I called in about 3 weeks ago to get a location on my vehicle because I need to find it I was told by the call Centre that my tracking system is not giving a signal. I have been paying for the past 3 years for nothing and when I really needed the device to work I was told they cannot track it and was told to get it replaced when I clearly told the person on the phone I need to find my Vehicle. Now I am left with no way to track my vehicle and they still expect me to pay for something that is no Functional