MW
Mike W
1 reviews | Active since Nov 2017
06 Aug 2020, 12:09
Beam'e tracking
Please stay FAR away from this. You simply cannot do anything to get through to the Help Desk, as it doesn't exist. You send mails and all you get is a reference number with NO followups. When sending mails to the cancellation it doesn't get acknowledged. When sending mails to the suggestions department only to receive a mail stating your mail has been blocked. This also happens with other mails options, which is mailed to their mail addresses. Unfortunately I am unable to attach proof of this, as the system doesn't cater fer this. This is the most *********** service delivery I have ever dealt with. Totally Unacceptable. :(
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
06 Aug 2020, 15:59Good day Mike W,
We have received your post and acknowledge the content thereof.
We can confirm that one of our agents did contact you regarding your query raised on 4 August 2020.
The agent will continue to liaise with you as per your request.
Assuring you of our best intentions at all times.
Kind Regards,
Kaya Payi
Customer Care Department
***
We have received your post and acknowledge the content thereof.
We can confirm that one of our agents did contact you regarding your query raised on 4 August 2020.
The agent will continue to liaise with you as per your request.
Assuring you of our best intentions at all times.
Kind Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Aug 2020, 15:59
Official
Good day Mike W,
We have received your post and acknowledge the content thereof.
We can confirm that one of our agents did contact you regarding your query raised on 4 August 2020.
The agent will continue to liaise with you as per your request.
Assuring you of our best intentions at all times.
Kind Regards,
Kaya Payi
Customer Care Department
***
We have received your post and acknowledge the content thereof.
We can confirm that one of our agents did contact you regarding your query raised on 4 August 2020.
The agent will continue to liaise with you as per your request.
Assuring you of our best intentions at all times.
Kind Regards,
Kaya Payi
Customer Care Department
***
MW
Mike W's updateReviewer Update
06 Aug 2020, 16:19Hi,
I recall the conversation with your agent, where I was explaining my situation and the simply was told to hold, as they were going to put me through to SALES? I wanted to CANCEL my contract, so why put me through to SALES? The call was dropped in any case where I was contacted today by 3x different "Agents" where I simply CANCELLED my contract. I was requested to pay a shortfall of R900, which I simply did, just to make sure I NEVER have to deal with you clowns again. I have sent proof of payment to and simply haven't heard from you you since? No acknowledgement that payment received or that your contact has now been cancelled..........NOTHING? As mentioned, your company is the most unprofessional and None caring, i have ever wasted my money on. Lessons learned..........
I recall the conversation with your agent, where I was explaining my situation and the simply was told to hold, as they were going to put me through to SALES? I wanted to CANCEL my contract, so why put me through to SALES? The call was dropped in any case where I was contacted today by 3x different "Agents" where I simply CANCELLED my contract. I was requested to pay a shortfall of R900, which I simply did, just to make sure I NEVER have to deal with you clowns again. I have sent proof of payment to and simply haven't heard from you you since? No acknowledgement that payment received or that your contact has now been cancelled..........NOTHING? As mentioned, your company is the most unprofessional and None caring, i have ever wasted my money on. Lessons learned..........
MW
Mike W's update06 Aug 2020, 16:19
Reviewer Update
Hi,
I recall the conversation with your agent, where I was explaining my situation and the simply was told to hold, as they were going to put me through to SALES? I wanted to CANCEL my contract, so why put me through to SALES? The call was dropped in any case where I was contacted today by 3x different "Agents" where I simply CANCELLED my contract. I was requested to pay a shortfall of R900, which I simply did, just to make sure I NEVER have to deal with you clowns again. I have sent proof of payment to and simply haven't heard from you you since? No acknowledgement that payment received or that your contact has now been cancelled..........NOTHING? As mentioned, your company is the most unprofessional and None caring, i have ever wasted my money on. Lessons learned..........
I recall the conversation with your agent, where I was explaining my situation and the simply was told to hold, as they were going to put me through to SALES? I wanted to CANCEL my contract, so why put me through to SALES? The call was dropped in any case where I was contacted today by 3x different "Agents" where I simply CANCELLED my contract. I was requested to pay a shortfall of R900, which I simply did, just to make sure I NEVER have to deal with you clowns again. I have sent proof of payment to and simply haven't heard from you you since? No acknowledgement that payment received or that your contact has now been cancelled..........NOTHING? As mentioned, your company is the most unprofessional and None caring, i have ever wasted my money on. Lessons learned..........